Question 1

What is an eSIM and how does it work?

Accepted Answer

An eSIM is a digital SIM that lives inside your phone — no plastic card to swap. You buy a plan, scan a QR code, and your phone connects to a local network in your destination.

Question 2

Is my phone compatible with eSIM?

Accepted Answer

Most phones from 2018 onward support eSIM, including iPhone XS and newer, Google Pixel 3 and newer, and recent Samsung Galaxy S and Note models. Check your device's settings for an 'Add eSIM' or 'Cellular plan' option.

Question 3

How do I install my eSIM?

Accepted Answer

Scan the QR we email you. Open your phone's settings, choose 'Add cellular plan', point your camera at the QR, and follow the prompts. Takes about a minute.

Question 4

When does my plan start — at purchase or on arrival?

Accepted Answer

Your plan's validity period starts when the eSIM first connects to a network in the destination country — not at purchase. Install it before you fly, activate when you land.

Question 5

Can I keep my number and WhatsApp?

Accepted Answer

Yes — it's data only. Your physical SIM stays in and keeps your number, calls, and messaging apps like WhatsApp working as normal.

Question 6

What happens when my data runs out?

Accepted Answer

You can top up the same eSIM with more data — no need to install a new one. Just buy another plan and it stacks onto the existing line.

Question 7

What does "unlimited" mean?

Accepted Answer

Unlimited daily plans give you uncapped data each day at full speed up to a set amount (e.g. 2 GB), then speeds are reduced for the rest of that day. The cap resets every 24 hours.

Question 8

What is an Unlimited Daily plan?

Accepted Answer

Unlimited Daily plans give you a set amount of full-speed data that resets every 24 hours. Once you pass that daily allowance, your speed is reduced for the rest of the day under the carrier's fair-usage policy — but you stay connected for essentials like messaging and maps, and you wake up the next day with full speed again.

Question 9

Do any countries need ID verification?

Accepted Answer

A few countries require eKYC (a passport scan and selfie) before activation. We flag this at checkout so there are no surprises.

Question 10

What's the refund policy?

Accepted Answer

We refund eSIMs that haven't been installed or activated yet. Once the eSIM has connected to a network the plan can't be refunded.