Delete your ElloSim account
This page applies to the ElloSim: Travel eSIM app ( com.ellosim.app) and ellosim.com, operated by EMAM MEDIA LTD.
- Sign in to the app.
- Open Account → Settings → Sign in & security.
- Find Delete account and tap Delete my account.
- A confirmation pop-up opens — tap DELETE ACCOUNT to confirm.
- Deletion is immediate and permanent.
Sign in at ellosim.com and go to Account → Settings → Sign in & security → Delete account. Type DELETE to confirm. Deletion is immediate.
Go to account settingsEmail support@ellosim.com from your registered email address with the subject “Delete my account”. We will delete your account within 30 days.
Download a copy of your data
Sign in and open Account → Settings → Sign in & security → Download my data, then tap Request my data. You can request up to three downloads in 24 hours.
What gets deleted
- Your account profile and preferences.
- Your email address and authentication record.
- Your order history linked to the account.
- Stored eSIM records and usage data.
Note: Completed payment and transaction records may be retained where required by law (for example, tax and accounting rules) for the statutory period, then deleted. Past invoices are kept separately as required by law and are not tied to any personal account after deletion.
Delete some of your data without deleting your account
You can ask us to delete specific personal data (for example, your order history or saved details) while keeping your ElloSim account active. Email support@ellosim.com from your registered email address with the subject “Data deletion request” and tell us which data you want removed. We will action your request within 30 days. Note: data we must keep by law (such as invoice and tax records) is retained for the statutory period only. This right applies under UK GDPR.
Questions?
Contact us at support@ellosim.com.